Help Guide

Please first read the important notes on the page. You may also watch the network configuration video tutorial. After reading, click "I understand, start configuration".

The system will automatically open the application page. If you have not installed the application yet, please click "Download Application" and complete the installation.

After installation, return to this webpage and open the application page again, then click "Open Application Now".

When prompted to select "DOLL" to open, click "Open" to continue.

Enter the "Search Device" page and wait for the device to appear. Make sure your device is powered on and nearby.

Once the target device is found, click "Connect".

If this is your first time using, please click "Configure Network", select the appropriate Wi‑Fi network, and then enter the password.

After confirming the important notes, please wait patiently for the network configuration to complete.

Once the configuration is complete, you can start enjoying your device!

In the "Device" page's advanced settings, you can switch between Character Selection Mode or Story Mode to customize your AI interaction experience.

Step 1: After switching to Character Selection Mode, find "Advanced Settings" in the "Device" page.
Step 2: Select your desired language - characters will automatically switch based on language selection.
Step 3: After completing your selection, click save and restart the device to apply the settings.

When the device prompts that connection is successful and chat can begin, you can directly start conversing with your AI companion.

Scene Switching: Say "Go to living room" or "Go to bedroom"
Volume Control: Say "Increase volume" or "Lower volume"

Open the left navigation menu and click "Subscription" to view your subscription details and manage your plan.

If you need assistance, please send an email to our customer service: [email protected]

Our devices support 2.4GHz Wi‑Fi only. Learn common pitfalls and how to avoid them.

Our products only support connecting to 2.4GHz band Wi‑Fi and currently do not support 5GHz networks.

Dual‑band merged SSIDs can cause failures. See how to separate 2.4G/5G names.

Example: Phone on merged SSID, device fails to connect

Reason: Router merges 2.4GHz and 5GHz under the same SSID, phone connects to 5GHz; device doesn't support 5GHz, causing failure.

Solution: In router admin, separate SSIDs (e.g., "Home_2.4G" and "Home_5G"), then select "Home_2.4G" during configuration.

Ensure hotspot is 2.4GHz. iPhone tip: enable Maximize Compatibility.

Ensure the hotspot operates on 2.4GHz band, otherwise the device cannot recognize it.

iPhone tip: Settings > Personal Hotspot > Enable "Maximize Compatibility" to switch hotspot to 2.4GHz.

Common input mistakes and security settings that may block connection.

• Avoid spaces and special symbols in Wi‑Fi name (SSID)
• Password is case‑sensitive; avoid extra spaces when copying
• Avoid hidden SSID or restrictive policies like MAC filtering

How to reach our technical support and what info to provide.

If you still have problems, please:

• Provide registration information and contact phone number
• Consider recording a video to better demonstrate the issue
• Send this information to: [email protected]

Try these quick steps before contacting support.

Before contacting support, please try:

• Restart your router and device
• Move the device closer to the router
• Try using a different Wi‑Fi network or mobile hotspot
• Check if other devices can connect to the same network

VINETALK is an advanced AI emotional companionship technology that creates realistic virtual companions capable of understanding emotions, engaging in meaningful conversations, and providing personalized interactive experiences.

We're continuously developing new features including enhanced emotional intelligence, more character personalities, advanced conversation topics, multi-modal interactions, and improved natural language processing capabilities.

Our Emotional Understanding System uses advanced algorithms to analyze speech patterns, tone, context, and conversation history to recognize and respond to your emotional state with appropriate empathy and support.

Our AI companions have the ability to remember your preferences, conversation history, personal details, and relationship dynamics to create a continuous and evolving relationship experience over time.

VINETALK is available on our proprietary hardware devices designed specifically for optimal AI companion interactions. These devices feature advanced audio processing, secure connectivity, and specialized AI processing capabilities.

Yes, we take privacy and security very seriously. All conversations are encrypted, personal data is protected with enterprise-grade security, and we follow strict data protection protocols to ensure your privacy is maintained.

VINETALK is designed for emotional support, companionship, entertainment, language practice, stress relief, and personal development through meaningful AI interactions and conversations.

Yes, VINETALK requires an internet connection to function properly as it uses cloud-based AI processing to deliver the most advanced and up-to-date conversational capabilities.

Setting up your VINETALK device is simple: download the app, follow the network configuration steps, connect to your Wi-Fi, and start chatting with your AI companion. Refer to our detailed setup guide for step-by-step instructions.

Please refer to our network configuration help guide for common issues. Ensure your Wi-Fi is 2.4GHz, check your password, and try moving closer to your router. Contact support if problems persist.

Updates are delivered automatically over your Wi-Fi connection. Your device will notify you when updates are available and install them during low-usage periods to minimize disruption.

VINETALK currently supports English, German, French, Spanish, Japanese, Korean, and Chinese. You can switch languages in the device settings to enjoy conversations in your preferred language.

Yes, we offer various subscription plans to meet different needs. Plans include basic chat access, premium features like advanced AI personalities, unlimited conversations, and priority support. Check the app for current pricing and features.

If you encounter login issues with a new account, check your email for verification links, ensure you're using the correct credentials, clear your app cache, or try resetting your password. Contact support if problems persist.

You can reach our customer support team at [email protected] for technical assistance, billing questions, or general inquiries. We strive to respond to all emails within 24 hours.