Skip to content

Network Configuration Help Guide

1. Network Configuration Steps

  • Read Important Notes

Please read the important notes on the page first. You may also watch the network configuration video tutorial. After reading, click "I Understand, Start Configuration".

  • Download and Install the App

The system will automatically open the app page. If you haven't installed the app yet, please click "Download App" and complete the installation.

  • Open the App

After installation, return to this webpage and open the app page again, then click "Open App Now".

  • Authorize App Opening

When prompted to choose "DOLL" to open, click "Open" to continue.

  • Search for Devices

Enter the "Searching for Devices" page and wait for devices to appear. Ensure your device is powered on and nearby.

  • Connect to Device

After finding the target device, click "Connect".

  • Confirm Device Configuration

If it's your first time using, click "Configure Network", select the appropriate Wi-Fi network, and enter the password.

  • Wait for Configuration Completion

After confirming the important notes, patiently wait for the network configuration to complete.

  • Configuration Successful

After configuration is complete, you can start enjoying your device!

2. Common Network Configuration Issues

1. What to Do When Network Configuration Fails?

During network configuration, if you encounter device connection failure, no response for a long time, or "Configuration Failed" prompt, it may be due to the following reasons:

1.1 Device Only Supports 2.4GHz Wi-Fi Network

Our products only support connecting to 2.4GHz band Wi-Fi and currently do not support 5GHz networks. Please note the following common scenarios:

Scenario 1: Connecting to Home Router Wi-Fi
  • Example 1: Phone connected to dual-band merged network, device connection fails
  • Reason: The router merges 2.4GHz and 5GHz into the same Wi-Fi name, while the phone is connected to 5GHz; the device doesn't support 5GHz, causing configuration failure.
  • Solution: Log in to the router backend, name 2.4GHz and 5GHz signals differently (e.g., "Home_2.4G" and "Home_5G"), then select "Home_2.4G" during configuration.
  • Example 2: Router only enables 5GHz band, disables 2.4GHz
  • Reason: 2.4GHz network is disabled, device cannot connect.
  • Solution: Enter router settings, enable 2.4GHz band, ensure it's visible, then reconfigure.
Scenario 2: Using Mobile Hotspot

When using a mobile hotspot, ensure it's on the 2.4GHz band, otherwise the device cannot recognize it:

  • Example 1: iPhone hotspot defaults to 5GHz, device can't connect
  • Solution: Open iPhone Settings > Personal Hotspot > Enable "Maximize Compatibility" to switch hotspot to 2.4GHz.

  • Example 2: Android hotspot has no password or name contains special characters, and not set to 2.4GHz

  • Reasons & Solutions:

  • Modify Hotspot Name and Password:

    • Use simple English or numbers for name (e.g., "MyHotspot").
    • Set 8+ digit alphanumeric password.

    • Force Enable 2.4GHz Hotspot (varies by brand):

    • Go to Phone Settings > Network & Internet > Hotspot & Tethering > Set up Portable Hotspot.

    • Find "Hotspot Band" or "AP Band" option, select "2.4GHz".
    • Save and restart hotspot before configuration.

2. Incorrect Wi-Fi Account or Password

Ensure the entered Wi-Fi information is accurate:

  • Avoid spaces and special symbols in Wi-Fi name (SSID);
  • Passwords are case-sensitive, avoid extra spaces or characters when copying;
  • Avoid using hidden SSID or enabling security policies like MAC address filtering.

3. Still Having Problems?

If the above steps haven't resolved your issue, please:

  • Provide registration information and contact number;
  • For better problem demonstration, consider recording a video explanation;\ Send this information to: info@vinetalk.ai. We'll provide professional support as soon as possible.